Grievance Policy for Workshops and Retreats

At Tainica Therapeutics, we are committed to maintaining a professional, respectful, and supportive learning environment. We understand that occasionally, grievances or concerns may arise, and we want to ensure that every participant has the opportunity to raise issues in a fair and structured manner.

This Grievance Policy outlines the process for addressing any complaints or concerns related to the workshop content, instructors, or any other aspects of the program. All grievances will be handled with confidentiality and respect.

1. Scope of Grievance

This policy applies to grievances related to:

Workshop content

(e.g., relevance, quality, accuracy of information).

Instructor behavior or performance

(e.g., teaching style, conduct).

Workshop environment

(e.g., facility conditions, accessibility).

Participant interactions

(e.g., issues with other participants or group dynamics).

*Any other issue that may arise during the workshop.

2. Informal Resolution

We encourage participants to first attempt to resolve grievances informally, through direct communication with the instructor or workshop organizer. If the concern is related to a specific instructor or session, participants should address the issue as soon as possible, ideally within 24-48 hours of the incident.

Steps for informal resolution:

Identify the issue: Take a moment to reflect on the concern and its impact on your experience.
Reach out to the instructor or organizer: Contact the instructor or workshop organizer directly, via email or in person, to explain the concern.
Discuss the matter calmly: Share your perspective and attempt to find a solution or alternative.

In many cases, informal discussions can resolve the issue quickly and effectively.

3. Formal Grievance Procedure

If the grievance cannot be resolved informally or the participant feels uncomfortable addressing the issue directly, the following formal process may be followed:

1. Submit a Written Complaint:

Submit a written grievance via email to danielvargas@tainicatherapeutics.com or elenavargas@tainicatherapeutics.com, detailing the issue, including any relevant dates, people involved, and any attempts at informal resolution. Please use the subject line “Grievance – [Your Name] – [Workshop Name].”

2. Acknowledgment:

Upon receiving the complaint, the workshop organizer will acknowledge receipt within 2 business days.

3. Investigation:

The organizer will review the grievance, gather necessary information, and if applicable, consult with the instructor or other relevant parties. The organizer may also request additional information from the participant submitting the grievance.

4. Resolution:

Once the investigation is complete, the workshop organizer will propose a solution or resolution. This may involve actions such as:

Offering a partial or full refund (if applicable).
Providing an opportunity for further clarification or additional support.
Taking corrective action regarding instructor behavior or workshop content.
Making changes to the workshop environment or logistics.

5. Response Time:

The workshop organizer will aim to resolve the grievance within 7 business days of receiving the formal complaint. If additional time is required, the participant will be notified of the delay and the expected timeframe for resolution.

6. Final Decision:

After the grievance is addressed, a final decision will be communicated to the participant. If the grievance is upheld, the workshop organizer will outline the corrective steps taken.

4. Confidentiality

All grievances will be handled in a confidential manner, and the privacy of all parties involved will be respected. However, please note that certain details may need to be shared with individuals involved in the resolution process (e.g., instructors, administrators).

5. Retaliation

We maintain a zero-tolerance policy regarding retaliation. No participant will face negative consequences for raising a grievance or concern in good faith. Retaliation in any form, including exclusion from future workshops, will not be tolerated and will be subject to further action.

6. Appeals

If a participant is not satisfied with the outcome of the grievance resolution process, they may submit an appeal in writing within 14 days of receiving the final decision. The appeal will be reviewed by a higher authority or a neutral third party, and a final decision will be made.

Contact Information

For any questions or to submit a grievance, please contact:
Elena L. Vargas
elenavargas@tainicatherapeutics.com
980-552-8787